We-Vibe Reviews

Bought the sync and touch, and they both died shortly after their 2 year warranty expired. I expected much more longevity from the products and after speaking with wevibe they offered minimal solutions. Try a different luxury toy brand instead.

Absolutely terrible product! Unfortunately, I bought 2 of their products and they both are trash. I had high hopes for these products but the quality of both toys were poor and unimpressive. The vibrations on both were so weak and I’m just getting into trying toys. I was so underwhelmed and it makes me wonder if the good reviews on the website are real or bought reviews. The raves were not my experience at all. Do not recommend at all!

Faulty toy and shocking service!! The most awkward and worst customer service I’ve ever encountered! Avoid

Bought a we-vibe, it works just great - OUTSIDE my vagina. As soon as its in i/bf loses connection. And will not reconnect Unless its outside. Well just great, never buying from we vibe agaib

I’ve had three of their toys and they all stopped working within less than a year. After having problems with the first one being replaced, I bought another one but s different model. This one has also stopped working! Approx £300 down the drain with 3 broken toys!! Very unhappy

I will never be purchasing from we vibe again. I was sent the wrong product and was very confused. No invoice in the box just the toy thrown into a box several sizes to big. When I contacted customer services about being sent the wrong product they were rude and unhelpful. When I finally got the product I ordered I felt so upset with the experience and the company I didn’t feel comfortable using it.

I had a complaint about one of the toys (i didnt liked it and it was quite pricy so i was very dissatisfied)
I contacted their customer service and they were very fast in their responds, at first they told me to retry the toy but i know my body and that wouldnt work out for me. After some discussing they let me chose something else from their website, im extremely happy with the results. Very kind customer service and they shipped my order immediatly.

My Rave died about 6 months after purchase and the Customer Service team immediately sent me a new one after I had complained to them about it! I didn't have to send in the old one, I just told them about my situation and they helped me out, easy as that!

I bought a product from a sex store chain. I was disappointed with it - not sure if it was faulty or just not to my taste - and the customer service experience with the We Vibe team was INCREDIBLE. The were very prompt in their replies, and allowed me to order a new product from them directly to replace the one I did not like. It arrived quickly, and I did not have to mail in the other one. I am enjoying the new product as well. I am genuinely just writing this review because of how shocked I was by the customer service. I really didn't expect anything to come of my complaints - but they clearly care about their products and their users' experiences.

Legitimately the best customer service I've ever had! I bought a defective toy and contacted the WeVibe customer service team to get a replacement. I was able to exchange it for no charge, and the issue was resolved in less than a week. They were respectful and did everything they can to ensure that I was satisfied. Not only was that a good experience, but overall the quality of what you are getting is incredible. Worth every penny. You really do pay for what you get with this one. Spending a little extra money for great quality, excellent customer service, and a warranty is so worth it in my opinion. If you're on the fence, buy it! You won't regret the investment of your sexual health:)